By Jenifer Valmon
Think of the fitting room as your own private fashion oasis, where any outfit you can think of is at your fingertips. You have an assistant on call to find the finest quality pieces to satisfy your personal taste and help your dream wardrobe come to life.
That’s what it should feel like in the fitting room of a fancy designer store, but after nine years of working in specialty retail, I found that people did not regard the fitting rooms in this way. Instead they treat it as if it were a cheap motel, to be tidied up after their stay.
It is easy for the customers to adopt this mentality because as part of the five star customer service experience, the employees are trained to never utter the phrase “please bring out all unwanted items on the hanger,” a phrase often heard in affordable stores like Forever 21 and H&M.
As a result the associates end up with piles of $200 silk tops balled up on the floor, white tops with the red lipstick stain and beautiful sequin gowns shedding their sequins.
The carelessness of one customer ruins the luxury experience for the rest. Often times the same customers who create the less than opulent environment complain of having an unpleasant experience. I say to them, if you want a luxurious experience, respect the things and the people that can provide it for you.
To help you not be that person, here are 8 things you need to remember when trying on clothes:
–Never try on white tops when wearing make up (as talented as we all may think we are, the color white is a make up magnet.)
–Remove all jewelry when trying on silk, jersey cotton or any other delicate fabric that may get caught.
–Know your size. We would all like to be a size zero but there are only a lucky few who are so fortunate. Chances are, if you get into a dress two sizes too small, you will need help getting out of it.
–Never leave the clothes you tried on laying on the floor. Be courteous to the future owner of those jeans you hated and hopefully someone will do the same for you.
–Be mindful of the time you spend in the fitting room. Although you should regard it as your own private space, it is not. Other people need to use it and your sales associate will need to eat lunch at some point in the day.
–Always remember the people assisting you are human beings, not machines. Your energy is contagious. It is hard to deliver perfect customer service to someone with an awful attitude.
–Don’t forget your underwear, socks or bras as they are essential pieces of your getup (it happens more than you think).
–Finally, the fitting room is not a bus station. No one needs to know you were here and the little bench in the room doesn’t need your freshly chewed gum as a souvenir.
Hopefully these tips will help you understand that luxury is subject to the value placed upon it. A thing or a place can only be luxurious if you see it and treat it as such. With this I hope you make your next trip to a luxury retailer as pleasurable as possible by appreciating the things and people who work to bring you a lavishing experience.