By Mark Sohan
John Jay College students find Microsoft Outlook frustrating despite the Department of Information Technology saying it enhances the CUNY experience.
Students who check their school email may already know Microsoft Outlook is their email client.
John Jay College uses Microsoft Outlook because the technology adviser committee selected it as the standard email client for CUNY in 2006.
Joseph Laub, a member of John Jay’s Department of Information Technology, believes that Microsoft Outlook unified John Jay’s services.
“Microsoft Outlook makes it easy for students and faculty members to use one username and password to log into many of the college’s services such as email, Wi-Fi, campus computers and online library,” Laub said.
Some students do not agree with Laub. Francisco Cinta, a junior, said “I cannot figure out how to get my John Jay email account on my phone.”
“I find the John Jay email to be frustrating because each semester you have to go through the whole process of forwarding it to your primary email,” said senior Orayne Williams.
In fact, some students would prefer that John Jay use GMAIL instead of Outlook, “I would love if John Jay used GMAIL that way it would be easier to check my main email and school email in one app,” Abdoulaye Diallo, a senior, said.
Today, there are more enterprise email clients available. If John Jay desired, it would be possible to change the colleges email client to a new one.
“A change in email service would mean having a different username and password for each of John Jay’s services,” said Laub. “John Jay does not have a high budget as other colleges.”
John Jay uses email as the primary way for professors to communicate with students, but getting school email on mobile devices can be difficult for some. “It sucks. I cannot get the John Jay email on my phone, so I don’t get notified when my professors email me,” said senior, Sarah Guillet.
For students who are able to use Microsoft Outlook on their mobile devices, they find it useful, “It’s pretty convenient because I can make sure the professor got and received my message,” said Marcos Colon, a junior.
Some find Microsoft Outlook to be professional, “I think John Jay should stick with Microsoft Outlook since most if not all big corporations and businesses out there use Outlook and thus it gets students familiar with the service once they get into the work force,” said junior Marcos Colon.
Texting could be the best way for professors to get information to students outside of the classroom.
Within the last ten years, texting has become extremely popular. Colleges could adopt texting in favor of emails. It is possible to send one text to multiple recipients, so professors could text all students with one text message.
Texting is already in place within the CUNY system, as “CUNY Alert” texts every student regarding emergencies. Luis Lara, a senior, said, “I would definitely prefer professors use texting instead of emails.”
While some John Jay students continue to have issues with Microsoft Outlook, some still prefer it for it’s professional layout.